Professional Services

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Advisory Service

A digital transformation can be a complex process and our skilled consultants will guide you through the process from start to finish. Working with you to give you the best possible solution for your digital transformation requirements.

Project Management

Our project planning team specialises in planning, coordinating and executing digital transformation projects according to specific requirements and constraints. Ensuring all projects are completed on time and within budget

Solution Training

To ensure the success of the implementation we are passionate about making sure that each and every user on the system is suitably trained in their required usage of the system. Training is performed in a classroom environment and customised and adapted to your company’s system setup.

Support

We provide ongoing technical support services and don’t believe in locking our clients into a pre-selected packaged SLA (Service level agreement). you have the flexibility to select on each support call, the priority (high, medium or low) that they require on a case by case basis and are billed according to priority.

Insight & Growth

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Change Management

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Our Methodology

We are strong believers that in order for any implementation to succeed all stakeholders need to be involved from the start of the project. We have developed a structured approach so that we can track the milestones and ensure that each and every box is ticked before moving to the next phase in our methodology

This process forms the foundation for our long term partnership with our clients. We are able to learn a great deal from your teams as your teams can learn from us and at the same time the responsibility and accountability is shared across the teams.

Implementation Methodology

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Phase one – Diagnostic

The objective of this phase is to gather enough information so that we can define the high-level project scope. A high-level understanding needs to be reached concerning the objectives and deliverables for the long and short term in order to create a well-informed strategy.

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Phase two – Analysis

The goal is to define and agree upon all the business requirements related to the solution. This includes recording and documenting the current business processes as well as to understand the possible challenges that may arise in order that we can effectively manage these challenges.

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Phase three – Design

In the design phase we define how the business requirements will be implemented. We specify exact project plans and timeliness. Then, with details of the resources available for the project, both from the client and ourselves, a clear and detailed project baseline is created and development commences.

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Phase four - Development

The system is configured, unit tested, system tested and stress tested so that it can be proven to meet the client’s business needs and requirements. Then it’s submitted for user testing through a series of scenario simulation testing iterations, the process will prove whether the solution is robust and whether it works well.

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Phase five - Deployment

Once you are satisfied that the solution meets your requirements, it’s deployed into your live environment. To make sure that the system is successful, data will be converted and staff will be trained. Test packs and a test environment provided by the business unit will be used together to confirm that the solution works properly.

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Phase six - Operation

In the operation phase the client will start using the software with the close assistance of the Argon team. To ensure that the change control management is effected and the staff members are confident with the operation of the software.

“The Argon team has always made it their business to intimately understand and support our strategic and operating requirements."

RD Roos, Executive Director
Distribution and Warehousing Network Limited (DAWN)

"A more dedicated group will be hard to find. Their passion and commitment to their solutions is remarkable and their business knowledge is exemplary."

Alison Frankleyn, IT Systems Manager
Hellerman Tyton